Get Help


Here are answers to frequently asked questions:

Are you still collecting clothing and textiles?

Due to current guidelines and regulations, we are unable to run our usual textile/clothing centre. This means we are unable to accept clothing donations at this time. Follow us on Instagram, Facebook and Twitter for updates.

Are you still operating during the Coronavirus crisis?

We are determined to continue helping local people in crisis during this time. Whilst our Foodbanks around the Island remail open, they are operating differently and may have different opening times. Please view our locations page for addresses and opening hours.

Can I still donate to the Foodbank?

Currently we are still collecting from Supermarkets so please do continue to donate food and toiletries at your local supermarket or please bring them to our HQ in Cowes. You can also do an online delivery to our HQ. Alternatively you can donate via our website or electronically. Please get in touch for more details.

Do you need more volunteers?

With government restrictions in place, the safety of our volunteers and clients is paramount, we are therefore operating differently with a reduced number of volunteers. We currently have the volunteers we need, but this can change so please keep an eye on our website and social media for updates to our volunteer needs.

How does my organisation make a referral to the foodbank?

Our foodbank works with a range of local agencies who meet people at risk of going hungry. Citizens Advice, children’s centres and health visitors are just some of those who can make refer people to our foodbank by issuing them with a foodbank voucher. If you think that your organisation could help people by referring them to our foodbank, please get in touch with us to discuss becoming a registered voucher holder.

Where is my nearest foodbank centre?

Please go to the locations page to find the address and opening times of each of our foodbank centres. Please note you must have a foodbank voucher to receive help from the foodbank. If you don’t have a voucher please contact us to find out how to get a voucher.

What’s in a typical food parcel?

A typical food parcel contains a minimum of three days of nutritionally balanced, non-perishable, tinned and dried foods that have been donated by the local community. A typical food parcel includes: breakfast cereal, soup, pasta, rice, pasta sauce, baked beans, tinned meat, tinned vegetables, instant mash, UHT milk, tea, coffee, tinned dessert and biscuits. Some foodbanks also provide fresh produce if they are able to.

Can the parcel be adapted to special dietary requirements?

Our foodbank can usually adapt your food parcel to suit your dietary needs. Just let them know when you arrive with your voucher. We can provide specific parcels for a range of needs including people with diabetes, gluten intolerance, vegetarians and halal. We will also endeavour to adapt your parcel to accommodate any food allergies you indicate. Coronavirus update: As the food parcels will be prepackaged, we are unable to provide this service at this current time.

Will the food parcel cater for my whole family?

Our foodbank will adapt your food parcel according to the number of adults and children indicated on your voucher. They will also endeavour to provide foods that are age appropriate and in suitable quantities for your children. We can sometimes offer baby foods, but not SMA milk.

I have a baby, can you help with supplies of nappies and baby food?

Our foodbank usually carries a small stock of nappies and baby foods, which we can add to your parcel. Please let the foodbank know when you arrive if you need additional items for your baby. We will also signpost you to local provision of further support where possible.

What if I can’t get to the foodbank centre?

Please discuss this with the agency that refers you and see if they can help in any way.


Back to Get Help